This privacy notice provides you with details of how your personal data is collected and processed through this website (ManufacturingSupportGroup.co.uk).
By providing your data, you warrant that you are over 13 years of age.
It is very important that the information held about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing info@ManufacturingSupportGroup.co.uk.
2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUNDS WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data.
Your personal data about you may be processed under the following category:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send to us. We process this data for the purposes of communicating with you, for record-keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. This data is processed to supply the goods and/or services you have purchased and to keep records of such transactions. The lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use this website and any online services together with any data that you post for publication on this website or through other online services. This data is processed to operate this website and ensure relevant content is provided to you, to ensure the security of this website, to maintain backups of this website and/or databases and to enable publication and administration of this website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and business.
Technical Data that includes data about your use of this website and online services such as your IP address, your login data, details about your browser, length of visit to pages this website, page views and navigation paths, details about the number of times you use this website, time zone settings and other technology on the devices you use to access this website. The source of this data is from our analytics tracking system. This data is processed to analyse your use of this website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer this website and this business and to grow this business and to decide the marketing strategy.
Marketing Data that includes data about your preferences in receiving marketing from us and the third parties and your communication preferences. This data is processed to enable you to partake in the promotions such as competitions, prize draws and free giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide the marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising We serve you. My lawful ground for this processing is legitimate interests which are to grow our business. We may also use such data to send other marketing communications to you. My lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where required to collect personal data by law, or under the terms of the contract between our and you do not provide our with that data when requested, We may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide our with the requested data, We may have to cancel a product or service you have ordered but if We do, We will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email firstname.lastname@example.org In case We need to use your details for an unrelated new purpose We will let you know and explain the legal grounds for processing.
Your personal data may be processed without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision making or any type of automated profiling.
3. HOW YOUR PERSONAL DATA IS COLLECTED
We may receive data from third parties such as analytics providers like Google based outside the EU, advertising networks such as Facebook-based outside the EU, search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.
4. MARKETING COMMUNICATIONS
The lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if [i] you made a purchase or asked for information from us about our goods or services or [ii] you agreed to receive marketing communications from us, and in each, in case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, We may send you marketing emails without your consent. However, you can still opt-out of receiving marketing emails from us at any time.
Before We share your personal data with any third party for their own marketing purposes We will get your express consent.
You can ask our or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or emailing us at info@ManufacturingSupportGroup.co.uk at any time.
If you opt-out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers, marketing consultants and website developers.
• Government bodies that require us to report processing activities.
• Other professional advisers including marketing consultants and website developers.
• Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
7. DATA SECURITY
There are security measures in place to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. Access to your personal data is only allowed to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
There are procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if legally required.
8. DATA RETENTION
Your personal data will be retained for as long as necessary to fulfil the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data it will be reviewed by its amount, nature and sensitivity, the potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances, We may anonymize your personal data for research or statistical purposes in which case We may use this information indefinitely without further notice to you.
9. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to the portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email info@ManufacturingSupportGroup.co.uk
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, you could be charged a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help our confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We aim to respond to all legitimate requests within one month. Occasionally it may take longer than a month if your request is particularly complex or you have made a number of requests. In this case, you will be notified.
If you are not happy with any aspect of how your data is collected and used, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact our first if you do have a complaint so that we can look to resolve it first. Email info@ManufacturingSupportGroup.co.uk.
10. THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and not responsible for their privacy statements. When you leave this website, We encourage you to read the privacy notice of every website you visit.